Inspection-led pest management

Find the source.
Change the story.

More than treating what you can see. Inspection, targeted treatment and practical prevention for the spaces you use every day.

Discuss an inspection

HOMES / WORKSPACES / FOOD PREMISES

Technician inspecting the base of kitchen cabinetry with a flashlight
THE FIRST STEP IS A CLOSER LOOK

What we look after

Small signs.
A bigger picture.

The right approach depends on the pest, the property and the conditions around it.

Ants & cockroaches
Identify activity, harbourage and food or moisture sources. Discuss treatment and prevention together.
Rodents
Inspect likely entry points and movement routes, then plan monitoring, control and exclusion work.
Termite concerns
Investigate suspicious material damage before specifying a treatment. The visible sign may not reveal the full extent.
Ongoing monitoring
A documented plan for business premises, with visit findings, recommendations and follow-up priorities.

Start from the species

What is it,
and where from.

Treatment follows the species and the entry point, not a general spray. Find the row that looks like what you are seeing.

Insects

  • Ants and cockroaches — gel baiting at the harbourage, with a residual where surfaces allow; nesting sites checked rather than fogged blindly
  • Mosquitoes — standing water found and treated, then larvicide; fogging only where the breeding site cannot be removed
  • Fleas and bed bugs — two visits are normally required, because eggs survive the first treatment; we say so before quoting

Rodents and others

  • Rats and mice — entry points traced and sealed, then stations placed where they can be checked
  • Birds and bats — exclusion work rather than removal, and the nesting rules stated for you to confirm
  • Snakes or hornets — an emergency attendance, not a scheduled treatment; we attend and advise rather than guarantee a capture

The inspection decides which of these applies. If what you have does not match a row, the inspection still tells you what it is.

Three jobs, written up

Follow the signs,
not assumptions.

Each job below is written the way our field notes are written: what was found, what decided the method, and what the customer keeps afterwards. The species and the entry point decide the treatment, never the other way round.

Illustrative inspection inside a kitchen cabinet base: a torch beam across the carcass joint and a blank record sheet on the shelf
FLAT, THREE ROOMS / ANTS, KITCHEN CABINET

Flat, three rooms · ants behind a kitchen cabinet

One inspection / one treatment / one follow-up visit

Trails reported along the sink run for about ten days, returning after a household spray.

What the visit found, and what was agreed

The foraging line was traced to the gap where the service pipe enters the wall, with a damp patch under the cabinet base. Gel bait was placed at the harbourage and at two points along the run, a residual applied to the skirting where the surface allowed, and the pipe gap packed with steel wool and sealed. Bait points stay undisturbed for fourteen days, and the follow-up visit is booked inside that period at no extra charge. The areas treated and the materials applied are on the sheet the customer keeps.

Illustrative proofing work: a pipe entry through a plastered wall packed with steel wool and finished with a sealant bead, with a slim torch and a blank sheet beside it
GROUND-FLOOR UNIT / RODENTS, SERVICE ENTRY

Ground-floor unit · rodents along the service entry

Two visits / entry sealed / three stations checked

Scratching after dark near the yard door, with droppings under the sink and along the back wall.

The entry point, and why sealing came first

The route was traced to the gap around the incoming water pipe and a worn seal at the yard door. Both were sealed before any bait was placed, because trapping an entry that stays open only moves the activity along the wall. Three numbered stations were fixed along the run, and those same points are read at every later visit, which is what makes the second visit worth paying for. The store cupboard was pulled clear of the wall so the run stays checkable between visits.

Illustrative bait station fixed in a commercial kitchen service run beside a bin area, lid open with a blank card inside, a torch and a blank record sheet on the floor
FOOD PREMISES / COCKROACHES, MONTHLY CHECK

Food premises · cockroaches in a service run, monitored

Monthly visits / numbered bait points / findings written each visit

Nymphs seen under a preparation bench during a delivery, in a kitchen that cannot close.

Why this one is a schedule rather than a single treatment

Gel-bait points were placed in the service run, under the bench bases and at the bin area, each numbered and marked on a simple plan of the kitchen. Each monthly visit reads those points, records what was found by location, and lists what the site closes out, usually cleaning behind equipment or a seal that has failed. Material sheets and the areas treated are filed with the visit record, and nothing is applied while food is being handled in the same area.

Written in our own field-note order: species, entry point, method, follow-up, on one page. The figure arrives with the findings, because the finding is what decides the work.

What arrives, and what is recorded

The kit, and the proof
it was used.

An inspection report is worth little if the visit itself cannot be evidenced. So the visit leaves a record.

On the visit

  • Torch, mirror and inspection tools for voids and cabinet runs
  • PPE: gloves, mask and eye protection, used according to the material
  • Bait, gel, dust or residual carried to the treatment the report calls for, not a universal spray
  • Bait stations and monitoring devices numbered before they are placed

What you keep

  • A treatment record naming the areas treated and the materials applied
  • Numbered station positions, so the next visit checks the same points
  • Dated photographs of the treated areas and of anything sealed
  • The re-treatment terms, stated with the exclusion list rather than as a promise

No treatment makes a property permanently immune, and no operator can promise that. What the record proves is what was found, what was applied and where.

What good follow-through looks like

A record.
Not just a visit.

Know what was observed, what was agreed and what to watch between visits.

Discuss your inspection
TRACE / FIELD RECORDONE PAGE PER VISIT
AREA CHECKED
Kitchen cabinet & service entry
OBSERVATION
Activity reported near the sink after dark. Gaps and moisture sources inspected below the cabinet.
ACTION TAKEN
Gel bait placed at the harbourage; pipe gap packed and sealed. Areas and materials recorded.
FOLLOW-UP
Bait left undisturbed for fourteen days, then the same points are read again.
NEXT VISIT
Booked inside the fourteen-day period, included in the treatment figure.

Our record format: the same fields on every visit, a copy left on site, and the follow-up date on the sheet rather than in a diary.

Inspection first

Nothing is treated
before it is seen.

Pest work is priced after someone has looked at the property, because the treatment follows the species, the entry points and the extent. The inspection fee below is credited against the treatment if you go ahead.

Illustrative concept pricing, not a quotation. Prices assume an ordinary residential flat with access to the affected areas; larger premises, concealed nests, ceiling or floor access and visits beyond the stated period are quoted separately. The inspection fee is credited against the treatment, and the written findings state the figure before anything is booked.
VisitWhat it coversFrom
Inspection & written findingsSpecies, entry points, extent and the treatment that follows · fee creditedS$120
Ant or cockroach treatmentFlats up to three rooms, gel and residual to agreed areasS$180
Rodent programmeThree visits: baiting, monitoring and proofing adviceS$420
Mosquito or foggingOutdoor areas and drains, one visitS$220
TermiteQuoted after inspection; the method follows the colonyOn inspection

One visit treats what is there; it does not stop what is outside the property. That is why every treatment here includes a follow-up visit inside the stated period.

Book an inspection

The written treatment plan

What the price
includes.

The findings arrive in writing, with the treatment, the areas covered and what would make it a different job.

See the written scope

In the price

  • The inspection and a written record of findings
  • Treatment for the species identified, in the agreed areas
  • A follow-up visit inside the stated period
  • Prevention notes for the property
  • Safe-handling instructions for people, pets and food areas

Quoted separately, or outside it

  • Structural repair or proofing: sealing gaps, mesh, altering entry points
  • Disposal of damaged material
  • Treatment behind sealed walls or above ceilings where access must be opened up
  • Further visits beyond the stated period
  • Commercial and food premises with their own requirements

Nothing here is a guarantee against reinfestation from outside the property. What is covered is the treated area, for the stated period, and a return visit inside it.

Before work starts

What we put in writing,
before the first visit.

Pest work touches food areas, homes and children, so the documents come before the treatment: our registration, our cover, the materials and the person attending.

Start with an inspection

Handed over before we start

  • The registered company name and registration number, on the quotation and on the invoice
  • Public liability cover, with the insurer and the limit stated
  • The technician attending, named on the sheet, employed by us rather than brought in on the day
  • The materials to be used, with their safety data sheets, and which of them suits a food area where that applies
  • The re-treatment terms and the exclusions, in the same document as the price

Stated on the sheet you keep

  • The species identified, the entry points found and the areas treated
  • Materials applied and the quantity used, not a brand name alone
  • The follow-up date, and what the property must leave undisturbed until then
  • Preparation and safe-handling instructions for people, pets and food areas
  • Where a licence or registration applies to the work, its number quoted on the same document as the person who attended

One price, one document: the findings, the method and the exclusions arrive together, so the figure and the work cannot be read apart afterwards. We state only what we can produce — a registration number, a cover note, a material sheet and a named technician.

How a treatment runs

Five steps,
in writing.

  1. Describe it

    What you have seen, where, and how long it has been happening.

  2. Inspection

    Species, entry points and extent, with photographs where they help.

  3. Written findings & quote

    What the treatment is and what it costs, before anything is applied.

  4. Treatment

    Applied in the agreed areas, with the safety instructions handed over.

  5. Follow-up

    A return visit inside the stated period, and prevention notes for the property.

Start with what you have seen

Client perspective

“We understood where the activity was coming from and what we could change between visits.”

Inspection & follow-up · sample story

Sample story. Not a real customer review.

Before the inspection

Know what
to expect.

Do I need to identify the pest first?

No. Describe the sighting, the place and the time of day it appears. Clear photographs help us load the right equipment, but the identification is made on site and written into the findings.

What if there are children or pets at home?

Tell us before the visit and the plan is built around them. Preparation and re-entry instructions depend on the treatment chosen, and they are handed over in writing: what to move, what to cover, how long to stay out and when the room is safe again.

Is one treatment enough?

Usually not for fleas, bed bugs or a cockroach harbourage that keeps being fed from a service run. Those are two visits — the first treats, the second confirms — and where two are needed we say so in the findings rather than after the first has failed.

How often should a business premises be visited?

It follows the areas you actually have: food preparation and waste usually fortnightly, roof voids and service runs monthly, perimeter and landscape quarterly unless the record shows more. Each area carries a minimum in the agreement, and the cycle moves up or down against what the records show, in writing.

What if the species is not the one we suspected?

Then the findings say so and the method changes before anything is applied. Termite damage is the common case: the sign on the surface rarely shows how far it runs, so the method follows the inspection rather than the enquiry.

What exactly is in the written findings?

The species identified, where the activity is coming from, the areas to be treated, the materials proposed, the follow-up date and the exclusions. It arrives before the treatment is booked, with the figure on the same page as the work.

Start a conversation

Let’s look
a little closer.

Start with where you have seen activity and when it appears.

Concept only. Nothing is sent or booked.

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Discuss an inspection