Can you really have us working again on Monday?+
The window is what is quoted, not a working day. For a single floor that means decommission from Friday 18:00, carriage through the booked goods lift, recommission on the Sunday, and every workstation logged in as the acceptance test by Sunday 16:00. It is held only if the building releases its lifts, the destination floor is handed over empty and the asset list is frozen at week 2. Where one of those three is not true, we say so at the survey rather than on the Friday.
What if the building will not release the lifts at the weekend?+
Then the window is longer or the building changes its mind. Lifts, the loading bay, corridor protection and any out-of-hours permit are the building’s to give, and we ask for them in writing at the survey. If the goods lift is shared with other tenants, the booking is confirmed before the date is given to your staff. A window quoted without a confirmed lift booking is a wish.
What documentation will our building manager ask for?+
A method statement and a risk assessment for the weekend, public liability and professional indemnity certificates with the limits on them, the lift and loading bay booking confirmations, the corridor and door protection method, an access list for security, and the disposal paperwork for anything leaving as waste electrical and electronic equipment. The obligation to get the building’s sign-off stays with you as the tenant; ours is to hand over the documents it asks for, in your name, before the Friday.
Who holds the risk if equipment does not come back up?+
Equipment is disconnected, carried and reconnected as it was found, and the log-in test is the acceptance test. An item that does not come back up is recorded on the snagging list the same day and reported to you, and the cause is worked out between us, your IT team and whoever supplied the equipment. Where the failure is in the reconnection we did, it is ours and it is not an invoice. What we cannot take on is a failure in a network or a service we do not own.
What happens to the equipment we are leaving behind?+
It stays your property until a disposal is instructed in writing. Disposal is a separate priced line: the items are listed, collected on the same programme, and the waste electrical and electronic equipment paperwork is issued with the list of what went and where. Anything you want destroyed rather than resold is handled separately, with a signed certificate of destruction.
Is the figure fixed, or does it grow over the weekend?+
The quotation is fixed for the plan and the window described in it: the carriage at the workstation count signed at week 4, the crates at the register, the IT work at the asset list agreed at week 2, and the out-of-hours windows named in the plan. Two things can move it, and both are quoted before the work continues: equipment found on the day that is not on the list, and joiners or departures between week 2 and the date. Nothing else is added after the fact.
Do you move the server and the network yourselves?+
We decommission, carry and reinstall the equipment that is listed, in the order agreed with whoever owns it, and we reconnect each desk to the desk map. We do not provide a managed IT service and we do not claim one: patch-panel changes, new cabling, certification and anything that has to be done inside a live network stay with the contractor who holds that contract. That line is named separately in the quotation rather than hidden in the figure.
Do you clean the floor we are leaving?+
No. Cleaning is a different trade with its own standard, and we do not sell it. We lift our protection and leave the floor as we found it, minus the furniture and the crates. If the landlord requires a clean before handover, that is a separate booking, and it is best sequenced after we have taken the last load out rather than before it.