What does the month actually include?+
The space, the rent, the building and its access control, the dry and air-moved storage, the scheduled pest cycle with its records, the inventory document and its updates, and the handling of anything retrieved inside the lead time. What it does not include is on the same page: collection, return delivery, every access visit, every retrieval outside the lead time, and packing. Those are the four lines a monthly figure hides on a cheaper page.
How do I get something back, and how fast?+
A single box or a named item within three working days. A part-load release in five working days. A full load quoted on the size of the return and the delivery band for the address, usually within the same week. Anything you need sooner is priced as an urgent retrieval at a stated rate rather than promised and missed. Access is by appointment with two working days’ notice, and you can take items away on the day.
What are the access terms?+
By appointment, two working days ahead, priced per visit at the rate in the price basis. You may take items out on the day, and the inventory is updated in front of you. If you want to come weekly, say so at intake: it is priced rather than refused, and it is better known at intake than discovered in month three.
What is the liability limit, and what is it set against?+
The limit is written on the agreement against the value you declare at intake, and the declared value is yours to set rather than something we appraise. The limit is stated on the agreement in replacement value, with its exclusions on the same page rather than in a schedule, and the declared value is the number it is set against. We will not quote a policy number we do not hold: what you get is the limit on the document you sign, before the load is collected.
What happens if I stop paying, or never come back?+
The month is billed in advance, and one missed month does not start a countdown. A missed month gets a written reminder and a stated grace period, during which access is frozen but nothing moves and nothing is sold. The disposal terms are on the agreement: the notice we send, the final date the load is held to, and what happens to the contents after it, including your right to nominate somebody else to collect the load and settle the balance. Nothing is sold on day one, and nothing is disposed of without the notice the agreement describes.
Why not just rent a self-storage unit myself?+
Often you should. A unit is cheaper on the headline month, and you are the handling: you drive, you lift, and you own the damp and the damage once the load is inside. We charge more per month and less of your own time, and we can bring one named box out of the middle of a load in three working days. If you will be in and out of the load every week and you have a van, the unit is the better answer, and we say so rather than pretending otherwise.
Do you pack, and what does it cost?+
Packing is an add-on rather than a service blur: priced per box, per item of fragile wrap, and per hour of two packers at your address, with the materials for a box inside the box price. Everything we pack is numbered and listed on the inventory as it is packed, so a box we packed can be found again. Boxes are loaned and remain ours, and the deposit comes back when they do.
What will you not store?+
Perishables and plants, live animals, fuel, gas and flammables, ammunition, anything unlawful, and cash, jewellery or documents you may have to produce on demand. A contaminated or infested load is declined at the door, with the reason written on the intake note rather than left to a phone call. If something you want to keep falls outside that list, say so at the enquiry and the answer comes before a van is sent.
Will you clean the things you store?+
No. Cleaning is a different trade with its own standard, and we do not sell it. We wrap, carry, count and hold. Loose dust is brushed off before wrapping so that it does not travel, and that is where it stops. If furniture has to be cleaned or restored before it goes back into a home, that is a separate booking with the right trade, and it is best sequenced after the return rather than before it.