Before we dispatch
Your address and unit type, whether you own or rent, how the door is locked, and a number we can reach you on. We confirm the call-out fee and the after-hours rate before anyone sets off.
Locksmith & security · Singapore
Opened, fitted
and explained.
Call-out rates before we dispatch, a fixed quote before any work starts, and no door opened without proof that you live or work there.
Request a call-out or quote- Call-out
- Rate stated first
- Quote
- Fixed, in writing
- Installation
- Own team, not subcontracted
Locked out now
What we need,
and what we charge.
Proof before we open
We will not open a door without proof that you live or work there — an NRIC, a proof of address, or your tenancy agreement. A locksmith who opens a door for anyone who asks is the problem, not the solution.
Non-destructive first
Where a lock can be picked or bypassed without damage, that is what we do, and you are told the price of both before we start. Drilling is the last resort, not the default.
What we will not do
We will not take cash without a receipt, quote a price on arrival only to change it after the door is open, or work on a door we cannot verify you are entitled to open.
What we fit
Three kinds of work.
Same day
Locks and doors
Opening a door without damage where possible, replacement cylinders, deadbolts, gate locks and repair of a jammed or misaligned lock.
Send photos, get a price ↗Half dayDigital locks & access
Digital locks, keypads and door readers, including whether the model you want may be fitted to your door at all.
Check my door fits one ↗Site visitCCTV & alarms
Cameras, recorders, alarm and intercom systems for homes and shops, surveyed rather than guessed at over the phone.
Book a camera survey ↗Before you buy a digital lock
Not every digital
lock belongs on
your door.
HDB main doors and most apartment doors are fire-rated. Since 1 March 2024, a digital lock fitted to a fire door in Singapore has to be certified for fire resistance, so the model matters, not only the price.
- The certificate must match the lock
The brand and model on the Certificate of Conformity have to match the lock being installed. A certificate for a different model proves nothing.
- The rating must match the door
The lock’s fire rating has to be at least as high as the door’s. A 30-minute fire door can take a lock rated at 30, 60 or 120 minutes.
- It must fail safe
The product has to state a mechanical fail-safe, so the door can still be unlocked from inside if the battery runs out.
- Tested to a published standard
Testing to SS 332 or EN 1634-1 is what the certificate cites, and we show you the certificate before the fitting rather than after it.
- Fitted before March 2024?
An uncertified lock on a residential fire door should be replaced. We will tell you if yours is one of them rather than sell you an upgrade you do not need.
The requirement for digital locksets on fire-rated doors comes from SCDF guidance; SCDF does not certify or endorse products, and certification is issued by accredited certification bodies, so a claim of “SCDF-approved” is false. We name the certificate and the body that issued it in the quotation, and the copy comes to you with the invoice.
How a quote works
Photos first,
then a fixed price.
- Send photos
The door, the frame, the existing lock and the surrounding wall. A photo of the edge of the door tells us more than a phone call.
- We assess
If the work can be quoted from photos, you get a fixed figure in writing. If it cannot, we say so and explain why a visit is needed.
- Site visit where it matters
Cameras and access control are surveyed in person. Any visit fee is stated before booking, and is credited against the work if you proceed.
- Fixed quote, then work
No deposit before a written quote, and no charge for a variation you have not agreed to in writing.
Our side of it
The four answers
we give in writing.
This trade has a reputation for a price that grows at the door. These are the four things we put in writing before anyone starts, so the conversation at your door stays short.
- Who is coming, and who is liable
Our own fitters, in our own vans. Nobody is subcontracted, the fitter’s name is on the confirmation, and warranty work goes back to the person who did the job. Public liability cover, with its limit, is named in the quotation.
- The warranty, and what cancels it
Twelve months on workmanship, with the manufacturer’s period on the part itself, both printed on the document handed over at the door. Re-keying by another installer, water damage or a battery changed by someone else ends it.
- What we put in writing
Company registration number, the insurance limit, and the fire certificate for a lock fitted to a rated door: each named in the quotation with the body that issued it, and each public enough for you to check.
- What happens at 11pm
The after-hours number reaches a person, a warranty call-out on our own work carries no call-out fee, and a part that fails inside its period is replaced and refitted in one visit rather than re-quoted.
Before you book
Rates, before
we dispatch.
Nobody enjoys hearing the price after the door is open, so the figure is given before anyone sets off. After-hours work is charged on the same basis as daytime, at the rate stated on the call, not at a premium discovered on the invoice.
| Work | Basis | From |
|---|---|---|
| Call-out, daytime | Per visit | S$60 |
| Call-out, after hours | Per visit | S$120 |
| Cylinder replacement | Per lock | S$90 |
| Digital lock supplied and fitted | Per door | S$420 |
| Camera installation | Per point | S$180 |
Three jobs, and what each one takes
What the work
looks like.
One call-out, one digital lock, one camera job. The scope and the on-site time are stated on each, so the figure given on the phone can be checked against the work described.
Opened, then re-keyed
Call-out / Cylinder replaced / 40 to 60 minutes on site
A door that will not open, and a cylinder that no longer takes the old key. The door comes first, the new cylinder second, and the rate is the one agreed on the phone.
How the visit ran ↗
A rented flat, one key lost and no spare held by the agent. The door was opened without damage in twelve minutes, the cylinder was replaced with one of the same grade, and the new key was cut and tested at the door. The agent was called for consent before the cylinder came out, the original was bagged and left with the tenant, and the whole visit was charged at the daytime call-out rate plus the cylinder.
Fitted to a fire-rated door
Digital lock / Certificate matched to the door / Two hours on site
On a fire-rated main door the model is a product decision before it is a fitting job: the certificate has to name the lock and meet the door's rating.
What the certificate check found ↗
A 1990s flat with a 30-minute fire-rated main door and a keypad deadbolt wanted. Three models were rejected: two certificates named a different model, and one lock was rated below the door. The fourth was certified at 60 minutes with a mechanical fail-safe, so a flat battery still opens the door from inside. Fitting took two hours, the old cylinder went onto the service-yard gate, and the certificate and warranty went into the handover pack.
Cameras, surveyed before priced
Camera and alarm points / Site visit / Per point
Camera work is quoted from a visit rather than a phone call: the points, the cable route and where the recorder can live decide the figure.
What the survey changed ↗
A shophouse frontage: four points over the entrance, the till and the rear door, cable along the existing tray, recorder in the back office. A fifth point over the sign was dropped in the survey because it looked into the neighbouring unit's window, and the entrance lighting was re-aimed instead so faces resolved at night.
Enquiry, quote, fit, hand over.
- Enquiry
Photos or a call, and the rate confirmed before anyone travels.
- Quote
A fixed figure in writing, with what is and is not included.
- Fit
Own team, on the agreed scope, with the door left working the same day.
- Hand over
Keys, app access, warranty terms and the certificate where one is required.
A clearer starting point
What do you
need?
Pick the closest description. It starts the right conversation instead of a general enquiry.
Locked out right now +
Send the address, unit type and how the door is locked. Confirm the after-hours rate before anyone travels, and have your ID ready.
Request a call-outReplacing a lock or fitting a digital one +
Photograph the edge of the door and the existing lock. Tell us the door type if you know it, and we check the fire rating and the certificate that names the model before we confirm anything.
Check whether my door fits oneCameras, alarm or access control +
Say what you are protecting and how many points you have in mind. This work is surveyed in person — a camera quoted over the phone is a guess.
Book a surveyA resident’s view
“They told me the call-out fee on the phone, then told me the lock could be picked rather than drilled. The price did not move.”
Evening call-out, apartment door · sample story
Sample story. Not a real customer review.The practical questions
Before anyone
travels.
What is the call-out fee, and is it higher at night?
S$60 in the daytime and S$120 after hours, per visit, both stated on the phone before anyone sets off. If you go ahead with the work, the call-out is inside the figure you were quoted rather than added to it, and the figure does not move because the job took longer than expected.
Will you open my door without ID?
No. We ask for NRIC, a proof of address dated within the last three months, or the tenancy agreement, and on a rented flat we call the landlord, the agent or the building concierge. If none of that can be produced, the visit ends at the door: the call-out fee for the attendance is all that is charged, and nothing is forced.
Is drilling always necessary?
Almost never. Standard cylinders and most rim and mortice locks open without damage, ten to twenty minutes once the method is agreed. Where a lock has seized or the door has dropped, we give you the price of drilling and the price of the replacement cylinder before a drill comes out of the bag, and you choose which one you are buying.
Do you subcontract the installation?
No. The fitters are ours and the warranty work goes back to the person who fitted the lock. Subcontracted work is where responsibility gets lost a year later, when a lock fails and nobody recognises the job, which is why ours stays in-house.
Start a conversation
Send photos,
get a price.
The door, the lock and whether you own or rent are enough to begin.
Concept only. Nothing is sent or booked, and no one is dispatched.