Collection & delivery · Singapore
Bag plans with the capacity, the rate per kilogram and the turnaround written down — collected in a two-hour window in the zones we list, with the missed-collection rule stated before you book.
Check my areaCommon items
| Shirt, laundered and pressed | S$2.50 |
|---|---|
| Shirt, dry cleaned | S$6.00 |
| Trousers | S$7.00 |
| Two-piece suit | S$22.00 |
| Dress | from S$14.00 |
| Duvet, single or queen | from S$28.00 |
| Curtain, per panel | from S$18.00 |
| Sneakers, per pair | from S$25.00 |
Check these two first
Coverage is asked before price, because a rate is useless if the van does not pass your road. Zones collect on fixed days, plans are priced per bag rather than per trip, and the missed-collection rule is stated here rather than buried in the terms.
Bag not outside before your window closes? The trip is charged at the S$8 fee below and the next slot is offered at no extra charge. It is the first rule here on purpose.
We collect on set days per zone, listed in full in the enquiry section at the bottom of this page. Tell us the postcode with your enquiry: if it is outside the zones, we say so before you book, and we do not take an order we cannot run.
Two-hour windows from 09:00 to 21:00, Monday to Saturday, chosen when you book. The driver texts on the way, the bag is collected from your door or the concierge, and the return lands in the same window on the turnaround day. Leave it at the door if you will not be in, and tell us you have.
For a flat or a family: a weekly bag on a fixed day, wash, dry and fold, returned in the same window. Size yourself with the bag table below rather than guessing.
Check my area ↗Short-let & AirbnbWhole sets per bedroom collected on the changeover morning and returned before the next check-in where the zone day allows. Spare sets held on a bulk plan so a late checkout is not a lost booking.
Check my area ↗Gyms, salons & clinicsTowels, gowns, capes and small items on a two to three times a week collection. Anything needing a separate programme is priced per piece, and we say which items those are before the first collection.
Check my area ↗Business accountsMore than one address on one account, with pickups per month set per site and one monthly invoice. The coverage list by site comes with the first quote, before you commit to a plan.
Check my area ↗| Plan | Per month | Capacity |
|---|---|---|
| Everyday Bag one collection a week Effective per kg: S$3.80 Turnaround: 48 hours | S$152 | 10 kg a bag |
| Family Bag two collections a week Effective per kg: S$3.40 Turnaround: 48 hours | S$272 | 20 kg a bag |
| Bulk Bag business and short-let volumes Effective per kg: S$3.00 Turnaround: 72 hours | S$420 | 35 kg a bag |
| Pay as you go no plan, no commitment Effective per kg: S$4.20 Turnaround: 48 to 72 hours | — | 5 kg minimum |
| Line | Figure |
|---|---|
| Minimum order, pay as you go How it applies: Below this the order is billed at 5 kg, because a trip costs the same either way | 5 kg |
| Trip fee, per collection How it applies: Waived on any plan, and waived on pay-as-you-go orders above S$60 | S$8 |
| Bag over capacity How it applies: A bag over its stated weight is charged at the plan's own per-kilogram rate for the excess, never at the pay-as-you-go rate | Plan rate per kg |
| Household items How it applies: Duvets, comforters, curtains, rugs and cushions, priced per piece and outside any bag | From S$25 per piece |
| Ironing How it applies: Shirts, trousers, dresses and table linen, returned on hangers | From S$2 per piece |
| Dry cleaning How it applies: Suits, coats, dresses and anything the care label sends to solvent; quoted per item before it is cleaned | From S$8 per item |
| Express, 24 hours How it applies: Limited slots per zone day, offered as capacity allows and named when it cannot be done | S$12 per order |
| Re-clean after a missed item How it applies: Notified within 24 hours of delivery; after that a re-clean is priced as a new order | No charge |
Before it goes in the bag
A bag is convenient for you and opaque for us, which is why the check happens at the bag, in the same order every week.
Pockets are checked for keys, coins, pens and cards before the bag is emptied, and anything found goes back in a marked envelope with the return. Ink, coins and lipstick cause most of the claims in this trade.
Split seams, thinning elbows, missing buttons, worn collars and faded panels are recorded with a photograph before washing. The record decides what is our damage and what was already there.
Oil, ink, sunscreen, rust and anything heat-set by an iron are treated where the fibre allows and reported back either way. No one in this trade can promise a stain out, and a page that does is selling a promise.
Wet or mouldy laundry, items with pest contamination, sharps or syringes in a bag, and heavily contaminated linen. All are returned unwashed and unbilled, with the reason written on the docket.
Leather and suede, beaded or embellished evening wear, garments with unstable linings, rugs and curtains go to dry cleaning or to a specialist, priced per piece and quoted before anything is cleaned. They do not go through the bag.
New, heavily dyed and delicate items are washed separately on the first run, and you are told when that changes the turnaround. A red shirt washed with white towels is a decision, not an accident.
Whose sock is it
The recurring worry in bag laundry is the single missing item. It is answered with a tag, a count and a stated claim window, not with a reassurance at the door.
Every account gets its own numbered bag. Items are never mixed between households, which is the single control that prevents most of what goes wrong in this trade.
A heat-sealed label or a coloured tab per account, applied at the first wash and added to new garments free on any plan. For high-value or branded garments, tell us at collection and we note the item on the docket by name.
Every bag is counted and listed by item type in and out, and the list comes back with the bag. If the list does not match the bag, say so the same day: it is the one claim in this trade that is easy to settle and hard to settle later.
A shortfall against the list must be raised within 24 hours of delivery. Damage to an item must be raised within 48 hours of receiving it back. Both clocks start at the delivery scan, and both are written on the docket rather than only in the terms.
Liability is capped at a multiple of the charge for cleaning that item, taken with wear and age into account, not at what it cost to buy. For anything valuable, declare it at collection and the declared-value rate is applied before the bag goes out. The scale is written against a published textile-services fair-compensation guideline, and a copy of it goes out with the first collection slip.
An item that comes back still soiled is re-cleaned at no charge when it is reported within 24 hours of delivery. After that, a re-clean is a new order at the normal rate. Compensated items may be retained by us until the claim is closed, which we say now rather than later.
The count is reconciled against your account every month, not only when a bag goes missing: the running total, the items replaced and the items written off are reported together, so a slow leak shows up as a number instead of as a dispute at renewal. Where the write-off rate passes the rate stated in the plan, the round and the handling are reviewed with you before the next collection. A written-off item is retired rather than returned, which is why the compensation scale exists at all.
On the day, and after
Wash, dry and fold is 48 hours from collection, dry cleaning is 72 hours, and household items are 5 working days because they run on their own programme. Express is 24 hours where a slot is available.
In the last two weeks of December and the week before Chinese New Year, every turnaround moves out by one working day. That is stated here rather than delivered as an apology, and plan customers keep their slot priority.
If the bag is not out by the end of your window, the trip is charged at the S$8 fee and your next scheduled slot stands. Tell us before the window closes and the collection moves to the next slot at no charge. If we miss you, the re-trip is ours.
Leave the bag at the door, with the concierge or at a neighbour by arrangement, and mark it in the booking notes. We photograph the collection point on pickup, and nothing is left at a shared-corridor door on return without your instruction to leave it.
Express is S$12 per order and there are a limited number of slots per zone day, because the van is already running. When a slot cannot be offered, we say which day it can be done instead of taking the order and sliding.
An address outside the listed zones is refused rather than quoted, unless it sits on a route we already run for a business account. Ask first, and you will get a straight answer rather than a booking that quietly does not arrive.
The policy is a document: a cap stated as a multiple of the cleaning charge, two separate claim clocks, and a re-clean guarantee with its own 24-hour window. The full wording sits in the questions section below.
Plans are monthly and can be paused for up to four weeks a year or cancelled with two weeks' notice, with nothing owed on the remaining weeks. The notice period and the pause rule are in writing in the plan terms, handed over before the first bag goes out.
One bag, one account
The same round every week: fixed zone days, one driver per route, preferences on the file. These are the three account shapes that run on it.
10 kg a bag · S$152 a month · collected in a two-hour window
A weekly bag on a fixed day in your zone, washed, dried and folded, and returned in the same window it was collected in.
Detergent, softener, no tumble dry, hangers or folded, and which bag belongs to which room — recorded once and applied without being repeated. Capacity is 10 kg of dry laundry; a heavier bag is charged at the plan's own per-kilogram rate for the excess rather than at the pay-as-you-go rate.
Four rooms · Tuesday and Friday changeover · 25 kg a week
Whole sets per bedroom collected on the changeover morning and returned before the next check-in where the zone day allows, with spare sets held so a late checkout is not a lost booking.
The bag is out before the window closes, the driver photographs the collection point on pickup, and the return lands in the same window on the turnaround day. Two spare sets sit on the plan so a back-to-back booking does not wait on the van, and anything needing its own programme is quoted per piece before it goes out.
Two to three collections a week · towels, gowns and capes · one invoice
Towels, gowns, capes and small linen on a two to three times a week collection, with anything needing its own wash programme priced per piece before the first collection.
Pickups per month are set per site and one monthly invoice covers the account, with the count reconciled every month so a slow leak shows up as a number instead of a dispute at renewal. The coverage list by site comes with the first quote, before you commit to a plan.
Every account here starts with the postcode: the zone decides the day, the day decides the window, and the plan decides the bag. Nothing is collected before that is confirmed in writing, and a bag over its stated capacity is charged at the plan's own rate rather than at the walk-in rate.
Check my areaCounted in front of you, or photographed and logged at pickup.
Existing damage and stains recorded, and the note is shared with you before cleaning.
The method the fabric allows — not the method that is fastest.
Your items with the inspection note, and an honest answer on anything we could not remove.
Plan or pay as you go
Both columns are priced on the same work. The difference is the schedule, the priority and what you are committed to, and that is what this table is for.
| What changes | Pay as you go | On a plan |
|---|---|---|
| Rate Annual saving: S$208 to S$2,184 | S$4.20 per kg | S$3.00 to S$3.80 per kg, by bag |
| Pickup fee Annual saving: S$416 | S$8 a trip, waived above S$60 | Waived on every collection |
| Minimum order Annual saving: Removes the small-load penalty | 5 kg a collection | Bag capacity, no per-collection floor |
| Scheduling Annual saving: Not priced, but it is the reason people stay | Next available slot in your zone | Fixed slot with plan priority in peak weeks |
| Preferences Annual saving: No charge | Restated each order | Saved on the account |
| Contract Annual saving: Pause up to four weeks a year | None | Monthly, two weeks' notice |
| Cancellation Annual saving: No exit fee | None to cancel | Nothing owed on remaining weeks |
The capacity in the plan table is dry laundry in kilograms. A bag that is heavier is charged at the plan's own per-kilogram rate for the excess, which is the same rate you already pay — not the pay-as-you-go rate as a penalty.
Duvets, comforters, curtains, rugs and cushions cannot go through the bag programme and are quoted per piece. Putting one in a bag does not price it, and it will be removed and quoted before washing rather than charged after.
The saving is real on volume and scheduling, and it is not a discount on everything: ironing, dry cleaning and household items cost the same on a plan as without one. The working is on your own volumes rather than the headline percentage.
Zone, collection frequency, bag size, how much of the load is dry cleaning or ironing, and whether your address sits on a route we already run. Each one is a line on the enquiry, not a surprise on the first invoice.
A subscriber's view
“The bag sat in the corridor on the wrong morning once. They charged the trip fee they had told me about on day one, moved the collection to the next slot at no charge, and said so in a text before I even asked.”
Weekly Family Bag, Tampines · sample story
Sample story. Not a real customer review.Before the first bag
Zones collect on set days and are listed in full in the enquiry section below. If your postcode is outside them, we say so before you book rather than taking the order and rescheduling. An address off the zones can still be served when it sits on a route we already run for a business account, and that is answered as a yes or a no, not as a maybe.
A bag over its stated capacity is charged at the plan's own per-kilogram rate for the excess, which is the rate you already pay. Household items are the exception: duvets, comforters, curtains and rugs cannot go through the bag programme at all and are quoted per piece before washing, so nothing arrives as a charge you did not agree to.
The policy is written, not implied. Compensation is capped at a multiple of the charge for cleaning that item, taken with wear and age into account rather than at what it cost to buy; the scale is written against a published textile-services fair-compensation guideline and we will show you which one on request. A shortfall against the docket list must be raised within 24 hours of delivery, damage within 48 hours of receiving the items back, and an item returned still soiled is re-cleaned free when reported inside 24 hours.
Leave the bag at the door, with the concierge or with a neighbour by arrangement, and mark it in the booking notes. The driver texts on the way and photographs the collection point. If the bag is not out before the window closes, the trip is charged at the stated fee and the next scheduled slot stands; tell us before the window closes and it moves at no charge. On return, nothing is left at a shared-corridor door without your instruction.
Wash, dry and fold is 48 hours from collection, dry cleaning 72 hours, and household items five working days. Express is 24 hours where a slot is available, at a stated price. In the last two weeks of December and the week before Chinese New Year every turnaround moves out by one working day; plan customers keep their slot priority through it, which is the practical difference between a plan and a one-off order.
No. Plans are monthly, cancellable with two weeks' notice and nothing owed on the remaining weeks, and a plan can be paused for up to four weeks a year. There is no joining fee and no exit fee. Both are in the plan terms you get before you start — a plan you cannot leave is not a plan, it is a subscription you are stuck with.
Start with the postcode
Coverage comes first in this trade, so the first two answers we need are the address and the day. Everything else follows from those.
Concept only. Nothing is sent or booked.
Tampines · Bedok · Pasir Ris · Punggol · Sengkang · Hougang · Serangoon · Ang Mo Kio · Bishan · Toa Payoh · Yishun · Woodlands · Bukit Batok · Jurong East · Clementi · Queenstown · Tiong Bahru · Katong · Marine Parade · Novena
Each zone collects on one or two named days a week. If your postcode is not in the list, tell us anyway and we will say whether it sits on a route we already run for a business account.
Plans and rates · Plan or pay as you go · Loss and missed collection