Annual plans & commercial contracts · Singapore
A year of scheduled servicing sold as a product: the visit count, what each cover level contains, the attendance window when a unit fails, and the record you keep after every visit.
Price my planFour ways to buy the year
Every option below is the same visit at a different cadence. What changes is how often we attend, what the visit contains and what you keep afterwards.
Two, four or twelve scheduled visits a year per unit: filter clean, accessible coil surfaces, drainage flush, pressures and temperatures recorded.
See the plan lines ↗4×Multi-unit sites on quarterly rounds, scheduled outside trading hours where the site needs it, with one named contact and reports written for a facility file.
Commercial scope ↗N×One schedule across units you do not occupy, a per-unit rate that falls as the count rises, and a plan held against the units rather than the tenant.
Multi-unit rates ↗1×One visit, no term, no commitment — priced higher per unit than the same visit inside a plan, because nothing is scheduled around it.
Book one visit ↗Before you ask for a figure
An annual plan is priced from the unit count, the property, the visit frequency and whether a contract is already running. This narrows all four before anyone travels, and nothing is submitted until you send it yourself.
Three contracts, typed and scoped
Three shapes of term, each with the unit count, the cadence and the document that comes back every round.
96 units · quarterly rounds · one named contact
Twelve floors of mixed indoor units, serviced on night rounds because the building is occupied every weekday.
Rounds sequenced floor by floor from the site walk, a per-unit rate fixed for the term, a capped allowance for recovery work found on the first round, a report after every round and the annual condition audit for the facility file.
12 units · 4 visits a year · from S$246 a unit
Ducted and cassette units on one schedule, attended outside trading hours so the site never closes for a service.
Filter clean and drainage flush at every unit, coil surfaces cleaned mid-year, insulation and mounting checked, operating readings logged, and anything found costed and approved before it is touched.
14 apartments · 2 visits a year · from S$138 a unit
Systems in units nobody occupies full time, where the real risk is a defect a tenant finds before we do.
Visits booked in a window the tenancy agrees to, defects costed as a variation and approved in writing, and the plan held against the unit so it survives a change of tenancy.
Indoor units and how they are mounted, the site type, and the postal code that decides which round you fall on.
Access, ceiling height, the drainage route and where the isolators are — on a commercial site this happens before any figure is fixed.
The cadence, the months we attend, the checklist per visit, and the unit count at which the rate drops to the next band.
Twelve months, the notice period, and what happens to unused visits if the units change hands.
Readings per unit, what was cleaned, what was found, and the annual condition audit that consolidates the twelve months.
The service level
A plan is only worth the visit behind it. So the visit is specified, the attendance window is written down, and every attendance ends with the same set of documents.
Preventive only: scheduled labour and cleaning, with repairs and parts costed as they arise, so the repair risk sits with you. Parts-inclusive: a stated allowance for parts and refrigerant inside the fee, with anything beyond it costed. We will tell you which of the two we are quoting before you compare the prices, because an inspection-only agreement is not a preventive one and should not be sold as if it were.
Units running eight hours a day or more go on quarterly visits; bedrooms running under about six hours a day go on half-yearly visits; heavy use, dusty sites and hospitality premises go monthly. The runtime assumption behind your visit count is printed in the quotation, so you can disagree with it before you sign.
Records are the point of a plan. Your visit sheets accumulate into the servicing history that a warranty condition is checked against, and we will read your warranty document and your lease with you and write the plan to match what they ask for.
The rate basis
Two numbers decide a plan: how many units, and how many visits a year. The rates are written per unit so you can multiply them yourself, and every plan is printed with its monthly equivalent and its annual total.
| Plan | What the visit contains | Per unit, a year | Or monthly |
|---|---|---|---|
| Two visits a year Light use, bedrooms | Filter clean, drainage flush, pressures and temperatures, a written record each visit | S$160 | S$13.33 |
| Four visits a year Standard home, ordinary use | Adds a mid-year coil surface clean and a check of insulation and mounting | S$290 | S$24.17 |
| Twelve visits a year Heavy use, hospitality, dusty sites | Adds one chemical coil wash and the annual condition audit | S$760 | S$63.33 |
| Commercial contract Per site, quarterly rounds | Scheduled rounds, one named contact, a report per round, the yearly audit | From the matrix below | |
| Included | Two visits S$160 a unit a year | Four visits S$290 a unit a year | Twelve visits S$760 a unit a year |
|---|---|---|---|
| Scheduled visits at the agreed cadence | 2 | 4 | 12 |
| Filter clean and drainage flush, every visit | ✓ | ✓ | ✓ |
| Pressure and temperature readings, per unit | ✓ | ✓ | ✓ |
| Visit sheet and record set handed over | ✓ | ✓ | ✓ |
| Priority attendance ahead of non-contract work | ✓ | ✓ | ✓ |
| Mid-year coil surface clean | – | ✓ | ✓ |
| Insulation and mounting check | – | ✓ | ✓ |
| Chemical coil wash | – | – | 1 a year |
| Annual condition audit for the facility file | – | – | ✓ |
| Priced separately | Basis | From |
|---|---|---|
| Scheduled service, no plan | Per unit, one visit, no term | S$105 |
| Chemical coil wash | Per unit, outside the tier that includes it | S$180 |
| System overhaul | Per unit, quoted from the inspection finding | S$320 |
| Diagnostic visit | Per visit, outside the plan | S$95 |
| Night or after-hours attendance | Per visit, added to the visit rate | S$120 |
| Units on site | Two visits a year | Four visits a year | Monthly, four visits |
|---|---|---|---|
| 1–2 units | S$160 per unit | S$290 per unit | S$24.17 |
| 3–5 units | S$150 per unit | S$270 per unit | S$22.50 |
| 6–15 units | S$138 per unit | S$246 per unit | S$20.50 |
| 16 units and above | S$125 per unit | S$220 per unit | S$18.33 |
What moves the number: unit type and count, the access window, the condition of the plant on the first round, refrigerant beyond the allowance, and any escort or hoisting time the site requires. Two things are quoted rather than printed — recovery work on a neglected system, and anything on a site we have not walked. Both come back in writing with the assumption each one rests on. A site above sixteen units, or more than one property, is quoted as its own round from the same per-unit basis; send the unit count and the postal code and the figure comes back the same day.
Written scope
Both lists are agreed before the first round, because the exclusions are where a plan invoice grows.
Check a site with usNothing proceeds on approval by silence: a costed finding is sent to you, and the work starts when you say so in writing.
Who signs, and what is in the agreement
A plan is a twelve-month relationship, so what is written into the agreement matters more than what is printed on a van.
The registration number, the insurance certificate and the workmanship period go out with the agreement. Where a licence or a registration applies to the work — refrigerant handling, electrical connections, working at height — the number and the issuing body are printed on the same page, and the documents go out with it.
A facility manager's view
“The rounds happened on the nights we agreed, and the report named every unit. Four defects were caught before a tenant found them.”
96-unit office contract · sample story
Sample story. Not a real customer review.Terms and objections
Because the alternative is finding out at the worst moment, and the arithmetic is above: a unit serviced twice a year and attended once for a breakdown runs to about S$410 outside a plan, against S$290 for the year on the four-visit plan. What the fee buys beyond that is attendance ahead of non-contract work, a per-unit record of what the plant has been doing, and a servicing history that your warranty condition can be checked against.
Yes. The monthly figure in the table is the annual rate divided by twelve, on the same twelve-month term — S$24.17 a month per unit on the four-visit plan, S$13.33 on the two-visit plan. Nothing is added for paying monthly, and stopping early is the exit notice in the agreement rather than a penalty.
Count the hours the units run. Eight hours a day or more is a quarterly cadence, under about six hours a day is half-yearly, and heavy use, dust or hospitality premises go monthly. The runtime assumption we used is printed in the quotation, so you can disagree with it before signing rather than after the first round.
Report it and the attendance window in your agreement applies, with plan holders attended ahead of non-contract work. A diagnostic visit is charged once; the finding is costed, and repair, replacement or no action stays your decision. Out-of-hours attendance is available at the stated rate rather than by negotiation.
Chemical wash and overhaul unless your tier names them, parts and boards, refrigerant beyond the allowance, leak repair, piping replacement and new installations. All of it is costed before it starts, and none of it is added to an invoice afterwards.
Yes. Multi-unit sites get one schedule, one named contact and a per-unit rate that falls as the count rises. Sites above sixteen units are scheduled after a walk-through, because access and unit type change the round more than the count does.
A visit sheet naming every unit attended: the readings taken, what was cleaned, what was found, and the engineer who attended. Parts used are listed and priced as instructed, and at the end of a year the condition audit consolidates the twelve months into one document a facility file can hold.
Start with the site
Give us the unit count, the unit types and how the site is used. A commercial figure follows a walk-through; a residential plan can be priced straight from the matrix above.
Concept only. Nothing is sent or booked.