Veterinary practice & after-hours route · Singapore
The fee stated. Then the examination.
Consultations are priced by the time they run and by what they produce, with what is charged on top named in the same row, and an after-hours route that says who is on site and what to do before you travel.
A consultation is charged by the time it runs and by what it produces, not by how it is described. What a visit includes, and what is charged on top of it, is named in the same row.
Whether your pet is conscious and breathing normally
What it may have eaten, with the packet or the ingredient list if you still have it
Approximate weight, and any medicine or condition already being treated
Do not give human medicine, and do not try to make your pet vomit unless a vet tells you to. Keep the animal quiet and warm, and carry cats in a secured carrier. An injured dog may bite because of pain, even if it is normally gentle — a towel or a board is safer than your arms.
What we can and cannot do at the hour you call
We are not staffed overnight. Patient hours are 9am to 9pm, daily, and outside them nobody is on site.
Outside those hours, for a critically unwell pet, contact the nearest 24-hour veterinary hospital and travel there without waiting for morning.
A phone call is not a diagnosis and does not replace an examination. Advice can change as symptoms change: call again, or proceed, as the team tells you.
Consent under pressure: where a patient arrives severely unstable, the team talks you through what resuscitation would involve before it is needed, and what you agree — or decline — is recorded in the case notes.
On arrival every patient is triaged by condition, not by arrival order. A stable patient waits while a critical one is treated — that is the purpose of triage — and you should tell reception immediately if your pet deteriorates.
What happens next, in order: triage and weight, examination, then a written estimate for anything beyond the consultation. Nothing past the consultation — tests, medicine, a procedure, a night in — is started before you have that estimate in writing, and if the range moves once the animal is on the table, work stops at the agreed point and we phone you before it continues. An after-hours consultation is S$190 before 11pm and S$265 from 11pm to 6am, S$250 on a public holiday, and none of those figures includes treatment, diagnostics or a hospital stay. A patient admitted for hospitalisation is taken with an initial deposit of half the written estimate, with the balance settled at discharge.
Who examines your animal
You should know whose hands these are.
VS
Dr V. Suresh
Attending veterinarian, small-animal medicine and surgery, including the dental and soft-tissue work done here. States the plan aloud before anything is given, and writes it down afterwards.
Concept profile. Not a real practitioner.AR
A. Rahimah
Senior veterinary nurse. Runs the after-hours phone line, the anaesthetic monitoring and the discharge instructions, and keeps the case notes that go back to your own vet.
Concept profile. Not a real practitioner.
Printed on the wall at the counter against every practitioner: the registration number and the authority that issued it, the scope each one is licensed for, the dental and soft-tissue work they are signed off to do, and the clinic licence to keep and treat animals and to dispense medicines. Photocopies go out on request, and a certificate is only worth the renewal date printed on it. Capacity is stated for the same reason: one veterinarian and one nurse per consultation, a second nurse on shift for every procedure, and no more than four consultations booked an hour, so a booked slot is a seen slot.
Where your pet is seen
The room, the hours, and how you get here.
We walk you through the consult room, both waiting areas and the pen a patient is held in before anything is left here — on the day you book, not on the day you need them.
Two waiting areas, separate species
Dogs and cats do not wait together, and a cat or small animal is examined in a room where it can stay in its carrier. Both waiting areas are part of the walk-through, not only the counter.
No overnight stay — and it is written down
We do not keep patients in overnight and we do not run intensive care. A pet that needs monitoring through the night is stabilised, and the hospital it is going to is named in writing before you drive there. That is a limit; it is better read here than discovered at midnight.
Hours, parking and transport
Patient hours are 9am to 9pm daily, and the after-hours phone line runs outside them and tells you what can be done at that hour. A drop-off bay sits outside the door, parking is in the building, and the nearest MRT exit and bus stop are both a short walk. House calls are priced by distance band and are for pets that cannot be moved.
Records, and what goes back to your vet
Every consultation produces a written finding you keep, and a summary sent to your own vet if you name one. What you leave with is in writing — the finding, the plan and the prices on it — whether or not the plan is taken up.
Before the first visit
What the first consultation is meant to produce.
A first visit is priced like every other visit, and it should end with something in your hand: an examination finding, a plan in plain words, and the price of each option on that plan.
Vaccination and medical history
The record from your previous vet, with dates. It changes what is examined and what does not need repeating.
The medicines your pet is on
Names and doses, including anything bought without a prescription. Bring the boxes if that is easier than a list.
Weight, or the pet to weigh
Doses and prices follow weight, so it is measured here when you do not have a recent figure.
Who is responsible for the animal
We treat the pet its owner brings in. For a stray or a friend’s animal, ask before you come: some things we can do, and some need the keeper’s consent — we say which is which rather than after the treatment.
How the bill will be settled
Insurance, a company account, or payment on the day. Asking at the desk is cheaper than discovering it at discharge.
What the fee does and does not include, in one sentence: the consultation covers the examination, the written finding and the plan; medicines, laboratory work, imaging, procedures, hospitalisation and dispensing are charged separately, are listed in the fee section below, and are quoted to you before any of them is carried out. A consultation is not a quotation for treatment, and it is not a forecast of everything the animal may develop.
Two ways to pay for it
Per visit, or on an annual plan.
The plan is arithmetic rather than a loyalty scheme: it pays for itself at the fifth consultation, and the figure at the counter is the same for a plan holder and a walk-in on the day. Both are stated here so the choice can be made from the page instead of in a conversation at the desk.
Pay per visitS$65
Standard 20-minute consultation, charged when the examination is done. Follow-up S$55, extended S$120, after-hours S$190 to S$265, house call S$280. Nothing is charged until the visit happens.
No joining fee and no minimum number of visits
Any practitioner, any slot, including the walk-in band
The written finding and the plan are yours either way
Clinic plan · 12 monthsS$320
Five standard consultations and one annual health check inside the year, with the nurse line included. Unused consultations do not carry into the next year.
Works out at S$53 a consultation instead of S$65
Pays for itself at the fifth visit, and the health check comes with it
One sum, or three stated instalments printed on the receipt
The plan covers consultations, not medicine, laboratory work, imaging, procedures or hospitalisation — those stay separate rows with their own prices, quoted before they are given. A plan held for a pet that dies during the year is refunded pro rata for the consultations not used; the health check is not refunded, because it was carried out.
Before you book
Consultation fees, with the duration in the row.
Every figure below is attached to a length of time or to a time band, because a fee without one is not a price, it is a mood.
Illustrative concept pricing, not a quotation. One clinic, Singapore dollars, standard consultation only: medicines, laboratory work, imaging, procedures, hospitalisation, dispensing and any referral are excluded. Weekend and public-holiday bands differ, an appointment that arrives late is charged as a walk-in, and a consultation within 30 minutes of a vet leaving the building is charged in the after-hours band. Confirm the current list, and the bands that apply to your visit, with the practice before you travel.
Consultation
Duration and what it includes
Fee
Consultation A pet already on our books
20 minutes: full examination, written finding, plan with prices
S$65
Follow-up consultation
20 minutes: for a condition already examined here, with the earlier finding re-read
S$55
Extended consultation
40 minutes: several symptoms, a second opinion, or a first visit with no history
S$120
Walk-in, no appointment
20 minutes, between booked slots, waiting if a critical patient arrives
S$95
First visit, pet not registered
20 minutes, charged at the non-registered rate; registering on the day moves you to the rate above
S$110
After-hours consultation Before 11pm
20 minutes on the practice line, for patients already known here
S$190
After-hours consultation 11pm to 6am
20 minutes on the practice line, same contents, night band
S$265
Public holiday consultation
20 minutes, all day, same contents as a weekday slot
S$250
House call Within 5 km, for pets that cannot travel
30 minutes at your address, travel inside the band included
S$280
Nurse consultation Dressing change, nail trim, anal glands, a post-operative check
20 minutes with a veterinary nurse, no vet in the room
S$40
Phone advice & triage A booked call-back, not a walk-in
Up to 15 minutes with a nurse or the vet on duty, for a pet already known here; the written note follows the call
S$35
Concession consultation Registered patients holding a means-tested card, one card a household
20 minutes, standard consultation and follow-up only, at the reduced rate
S$48 / S$40
Illustrative concept pricing, not a quotation. These are estimates for common procedures, not quotations: the final figure depends on weight, age, temperament, what is found under anaesthesia and how long the procedure runs. You are given a written range with the reason for it, and nothing is begun before you have it. Confirm current rates with the practice.
Procedure
Usually includes
Estimate
Desexing, female dog under 20 kg
Anaesthetic, surgery, pain relief for the day and take-home medicine
S$450–S$620
Scale and polish
Anaesthetic, scaling, polishing and a dental chart of every tooth
From S$600 extraction priced per tooth
Extraction, per tooth
An additional line on a dental estimate, with the tooth named
From S$150
X-ray, two views
Sedation where it is needed, two views and a written report
From S$320
Pre-anaesthetic blood panel
Sample, in-house panel and the result read before a procedure is booked
From S$180
Microchip
Chip, implant and the registration paperwork you file yourself
From S$90
What moves a figure: weight and body condition, an animal that cannot be handled without sedation, a condition already being treated, and whether the work can be done as a day case. A dental that becomes three extractions is a changed estimate, and the change is telephoned to you before it is made, not added to the invoice afterwards.
Paying for something larger
Hospitalisation is taken with an initial deposit of half the written estimate; daily invoices follow, and the balance is settled at discharge.
Insurance: we complete the claim form and the itemised invoice, and where the insurer allows a direct claim the paperwork starts here. What a policy pays is between you and the insurer, and no practice can promise it.
Instalments exist only where the practice offers them in writing, with the terms printed beside the amount. If we cannot offer them, we say so at the desk rather than at discharge.
An estimate can be revised up or down; both are put in writing. The consultation fee itself is earned when the examination is done, including when the plan it produced is not taken up.
Outside the consultation fee
Medicines and dispensing, whether from here or from a pharmacy you nominate
Laboratory work sent to an outside laboratory, billed at what that laboratory charges
Transfer to a 24-hour hospital, including the transport and their own admission fee
Referral to a specialist, whose consultation is billed by them, not by us
Cremation and after-care, priced as its own line and chosen by you
House call travel beyond the stated band, and a second visit for the same problem inside 24 hours
Three records
What a visit produces, and what it costs.
Consultation · 20 minutes
S$65 · examination, written finding, plan with its prices on it
A limping dog that was still weight-bearing, eating and drinking, but unwilling to climb stairs. The examination produced a finding, the finding produced a plan, and the plan carried prices of its own.
What the owner left with ↗
A written finding, a dated review point, and two X-ray views left on paper as an option with the reason for suggesting them rather than as a charge. Pain relief was dispensed as its own row with the price named before it was handed over.
Dental work · priced before the first instrument
Scale and polish from S$600 · extraction from S$150 a tooth · blood panel from S$180
An older cat eating slowly, with a smell the owner could not place. The consultation ended with an estimate that named the range, the assumption behind it, and the per-tooth rate if extractions turned out to be needed.
How the estimate was bounded ↗
The pre-anaesthetic blood panel was priced as its own row and run first; the procedure was booked only after the result had been read. Where the work grew once the animal was on the table, it stopped at the agreed point and the phone rang before it went further.
After-hours call · 10.40pm
S$190 before 11pm · S$265 from 11pm to 6am · S$250 on a public holiday
A dog that was uncomfortable but stable at 10.40pm. Nothing in the description met the criteria for bringing an unstable animal in, so the answer on the phone was the morning, with a 20-minute slot booked before it was charged.
What the call did, and what it did not do ↗
The call produced advice and an appointment — not a diagnosis and not a fee. This practice is not staffed overnight: outside patient hours a critical patient is stabilised here and transferred to the nearest 24-hour hospital, which is named in writing before you drive there.
Every record above is written the way the case note is written: what the owner described, what was examined, what was quoted, what was declined, and what the invoice said. The finding is yours to keep whether or not you take the plan up, and it is the same document we send to your own vet if you name one.
Book, meet, groom, hand over.
Book
Size, coat condition, vaccination record and anything the pet dislikes.
Meet
A short introduction on the table before any water or clippers.
Groom or stay
One pet at a time where the work needs it; boarding on your routine.
Hand over
What was done, what was found, and when the next visit is worth booking.
A clearer starting point
What is happening, and how soon.
Pick the closest description. It routes you to the right thing — and where the answer is urgent, the route is a phone call, not this page.
01Struggling to breathe, collapsed, or fitting +
Open-mouthed breathing in a cat, gums that look pale or blue, a pet that cannot stand, a fit lasting more than a minute or repeating. Do not wait to see whether it passes.
One or two episodes in an otherwise bright adult animal usually waits for a booked slot. A puppy, an older pet, or vomiting that will not stop does not.
How many visits a case usually takes, stated as a plan and not a promise: a skin case is normally three to four visits across eight to twelve weeks with a dated review point; a dental is one procedure and one check; a lameness case is a consultation, imaging, and two rechecks. If a review finds something different, the plan changes and you are told what changed and what it costs. Symptoms that change should be phoned in rather than waited out — advice that was right on Monday can be wrong by Wednesday.
An owner’s view
“They told me on the phone that it could wait until morning, and why. The next day I left with the finding written down and the price of the X-ray in front of me before I agreed to it.”
An after-hours call · sample story
Sample story. Not a real customer review.
Before you book
Questions owners actually ask us.
Is the after-hours line always answered?+
Outside patient hours there is a phone line, not a full team: one veterinarian and one nurse on call, and they answer. What we will not pretend is that the building is staffed all night, because it is not. If your pet needs oxygen, monitoring or surgery through the night, the honest instruction is to go straight to a 24-hour hospital, and the call will tell you so rather than asking you to come here first. A call is never a diagnosis and never a substitute for the examination.
What does a consultation include, and what is charged separately?+
The consultation covers the examination, the written finding and the plan. Medicines, laboratory work, imaging, procedures, hospitalisation and dispensing are charged on top, each as its own row in the fee list. They are quoted to you before they happen, not after, and a treatment you decline is left on the estimate as an option rather than added to the bill.
Will I be told the cost before anything is done?+
For anything past the consultation, yes: you get a written estimate with a range and the reason for the range. If the range moves once the animal is on the table — a dental that needs extractions, a mass that is larger than it felt — work stops at the point you agreed and the phone call comes before it continues. If the case genuinely cannot be priced until it is opened, we say that, and say what it is likely to sit between.
What happens if my pet needs an overnight stay?+
We do not keep patients overnight. A pet that needs monitoring through the night is stabilised here, and the hospital taking it is named in writing, with the transfer arranged before you drive. Hospitalisation anywhere is taken with a deposit of half the written estimate, with the balance settled at discharge — that is a rule of the case, not a negotiation at midnight.
Can I pay in instalments, or claim on insurance?+
We complete the claim form and the itemised invoice, and where your insurer allows a direct claim the paperwork starts from here. What a policy pays, and how fast, is between you and the insurer. Instalments are offered only where we can put the terms in writing beside the amount; if we cannot, you are told at the desk, not after the work. Ask both questions before treatment rather than after it.
Do you see walk-ins, or pets that are not registered?+
Both, at the rates in the fee list: a walk-in is charged as a walk-in and waits if a critical patient arrives, and an unregistered pet is charged at the non-registered rate until you register, which takes a few minutes at the desk. What we cannot do is promise a same-day slot at short notice: appointments are booked four an hour, and the honest answer when the day is full is that it is full.
Start with the problem
Tell us what is happening.
If your pet is unwell right now, phone the practice line rather than sending a form: outside patient hours we are not staffed overnight and will say so on the call, and a message in an inbox is not triage. For anything that can wait for an appointment, the description below is enough to start.
