Back, neck and desk strain
- Low back pain, recent or long-standing
- Sciatica and nerve pain down a leg
- Neck, shoulder and desk-related strain
- Recurring headaches and jaw tension
Physiotherapy & rehabilitation · Singapore
A course with
a review point.
Conditions mapped to an expected number of visits, what gets measured at the review, and the point at which we stop and refer you on.
Book an assessment- First visit
- 60-minute assessment, then treatment
- Course
- Reviewed at visit four
- Registration
- Named on your plan, and checkable
What we treat
Start from the
complaint.
Most clinics list what they sell. Here is what people actually come in with, and what we would rather refer to a doctor. If yours is not on the list, ask anyway.
Knee, ankle and sport
- Running and court-sport injuries
- Ankle sprains that keep coming back
- Knee pain with stairs, squatting or landing
- Returning to a sport after a long lay-off
Around an operation
- Hip, knee and shoulder rehabilitation after surgery
- Strength and walking confidence after a hospital stay
- Shoulder pain with overhead and repetitive work
- Post-injury recovery alongside your doctor or specialist
How many sessions, by condition
- Recent sprain, strain or flare-up: typically 4–8 sessions across 2–4 weeks.
- Longer-standing pain — lower back, neck, knee or hip: typically 8–15 sessions across 6–10 weeks, addressing the underlying weakness rather than the symptom alone.
- Sports injury — tendon, ligament or rotator cuff: typically 10–20 or more sessions across 6–12 weeks, because the return to sport is part of the course, not the end of it.
- After surgery — reconstruction or joint replacement: typically 15–30 or more sessions across 8–16 weeks, in phases that run from swelling control to full function.
These are ranges, not promises: the count moves with how the joint responds, how much of the work is done between visits, and how long the problem has been present. You get a written estimate of the number of visits after the first assessment, and it is revised out loud if it changes.
What a visit is
Priced by the visit,
measured by the course.
Every entry states its length and what it produces, so a plan can be checked against the fee.
60 min
First assessment
History, examination and a working diagnosis, then a written plan: the expected number of visits, the review point, and the home programme to start on. You leave with the plan and the fee on paper.
Book a first assessment ↗45 minFollow-up treatment
One-to-one treatment with the same practitioner each visit: manual work where it is indicated, exercise progressed from the last session, and a note of what changed.
Ask about follow-up treatment ↗30 minReview and re-test
The measurements from your plan taken again and written down, then a decision: continue as planned, change the approach once, or stop and refer you on. Priced as its own visit.
Ask about a review ↗10 to 14 visitsPost-operative and ACL rehabilitation
A named programme with a start, two reviews and a discharge test at the end, at a stated number of visits. If your surgeon has given a protocol, we follow it and write to them at the set points.
Ask about a rehab programme ↗80 to 90 minReturn-to-sport testing
One long visit for the test battery your sport uses, recorded against your own earlier numbers, so the decision to return is made on figures rather than on a feeling.
Ask about testing ↗60 minHome physiotherapy visit
The same assessment, treatment and plan at home, for the first weeks after an operation or when travel is the obstacle. Travel inside the covered area is stated before the first visit.
Ask about a home visit ↗Same daySame-day assessment
Weekday morning slots are held for acute injuries. Say what happened and when; assessment and first treatment happen in the same visit.
Ask for a same-day slot ↗Who treats you
Named, qualified,
and checkable.
What each practitioner profile states
Each practitioner’s profile names the registerable qualification — the physiotherapy degree or diploma, and any postgraduate qualification — with the awarding institution and the year, then the registration held and its number. Those details are printed on the plan you are treated under, and each of them can be looked up on the register rather than taken on trust.
Every profile is printed on the plan you are treated under, with the register and the number.What we publish, and what we do not
We state the practice's own position rather than borrowing one: we name the register a practitioner is on and print the number on your plan so you can look it up yourself. We do not print an award, a certification or a statutory requirement we cannot point you to, and we do not describe a treatment as though a rule required it.
The register is public and the number is on your plan, so both are there to be checked.Who is on, and who is away
Three practitioners work from the clinic, and every plan is read by a second practitioner before the fourth visit. When someone is away, your appointments move to a named colleague who has read your notes rather than being cancelled, and how far ahead the diary is booked is stated in our reply.
Capacity, cover and waiting time are stated per week.Qualification named per practitionerRegistration number on your planReview at visit fourRefer-out rule in writing
Fees
Per visit,
and per block of visits.
Two views of the same work: what one visit costs and what is included in it, and what a block of visits costs when the plan calls for a course. A block is priced at the counter before the course starts, and a course that stops at its review is not billed past that review.
| Visit | Length and what is included | From |
|---|---|---|
| First assessment Includes the written plan | 60 minutes: examination, working diagnosis, expected number of visits, the review point and the home programme | S$150 |
| Follow-up treatment | 45 minutes: one-to-one treatment, the home programme progressed, and a note of what changed | S$110 |
| Review and re-test | 30 minutes: the measures taken again, written down, then continue, change once, or refer on | S$75 |
| Return-to-sport testing | 80 to 90 minutes: the test battery for your sport, recorded against your own earlier figures | S$260 |
| Home physiotherapy visit | 60 minutes at home: the same treatment and plan, with travel inside the covered area stated in the quotation | S$190 |
| Same-day assessment Weekday mornings only | 60 minutes: assessment and first treatment in one visit for an acute injury | S$150 |
| Block | Effective per visit | From |
|---|---|---|
| 4 visits Valid 6 months | S$105 | S$420 |
| 8 visits Valid 12 months | S$100 | S$800 |
| 14 visits Valid 12 months | S$95 | S$1,330 |
Included in every visit, at no extra fee
- One-to-one time for the full length of the appointment, with the same practitioner through the course
- Taping or strapping when it is indicated on the day
- The home programme, updated and printed at every visit
- The record of what was measured, which you can ask for at any point
- A written note for your doctor or insurer on request
What moves the number
- The number of visits the plan needs, decided at the assessment and re-checked at visit four
- Clinic or home, and how far we travel to you
- A longer appointment for a programme review or a test battery
- Whether a doctor or specialist is also involved, which can change the plan
- Late cancellations and missed visits, which are charged as a visit
What is not in the price
- Imaging, blood tests and anything a doctor performs
- Injections and prescribing, which are a doctor's work, not ours
- A report or letter for a third party, priced on its own
- Equipment you buy for home — a band, a ball or a weights set
- Travel outside the covered area, stated per trip before it happens
If you need fewer visits, or more
- Unused visits stay on your account for the validity of the block and can be used on the same problem inside it
- A block is not shared with another person and is not refundable in cash
- If the plan changes, the block moves to the new course once, without a fee
- Visits beyond the block are charged at the block rate while the block is running
- When a course ends early, we say what is left on the account in writing
Typical total. An ordinary recent low back pain course is six visits including the first assessment — about S$700 to S$800 at the rates above. A post-operative knee programme of fourteen visits is about S$1,300 to S$1,500, which is the block price plus the tests. Both totals are the rates above multiplied out, they are what an ordinary case of each kind comes to, and both move with the number of visits the plan actually needs.
Funding and claims. We are fee-for-service and are not on any insurer's or employer's panel. What your scheme wants from a physiotherapy claim — whether a referral has to come from a doctor first, which treatment codes it reads, and what it counts as a visit — is settled in writing before the assessment, and our invoice and visit notes are written in that form. What part of the course is reimbursed is their rule and not ours, so our own figures go into the plan and you hold both. A block can be paid in two parts over the first four weeks, with the second date on the plan.
Three course briefs, counted and dated
What a plan
actually says.
Each brief is written the way our plans are written: the number of visits, the review point, what gets measured, and the rule for stopping. All three are given to you at the end of the assessment, with the fee for the course on the same page.
Recent low back pain, six visits
Six visits / Five weeks / Review at visit four
Three weeks of low back pain after lifting, no red flags, full movement in the hip.
The plan, and the number that ends it ↗
Six visits over five weeks, with visit four as the review. Measured each visit: forward bend range, the pain-free load in a lift pattern, and walking distance. If the numbers at visit four have not moved, the approach changes once; if the second review has not moved them, the course stops and we write to your doctor with the notes rather than booking a seventh visit.
Knee rehabilitation after an operation, fourteen visits
Fourteen visits / Twelve weeks / Reviews at visits 6 and 12
Eight weeks after knee surgery, with the surgeon’s protocol attached and a follow-up at six months.
Where the surgeon’s protocol fits ↗
Fourteen visits over twelve weeks, reviews at visit six and visit twelve, and a discharge test at the end. Measured: knee bend and straightening in degrees, thigh strength against the other side, and a hop test before returning to sport. Where the protocol sets markers, those markers are what the review reads. If they are not being reached, we write to the surgeon and say so, in the same week, instead of adding visits to a plan that is not working.
An ankle sprain that keeps coming back, four visits
Four visits / Three weeks / Review at visit three
A sprain that has healed twice and given way again, with no fracture on the earlier X-ray.
The measures, and the refer-out rule ↗
Four visits over three weeks, review at visit three. Measured: balance held on the injured side, hop symmetry against the other ankle, and how many days a week the ankle is trusted on stairs. Progress here is not more visits, it is more load carried without the joint giving way. If the ankle is still giving way at the review, an orthopaedic opinion is arranged through your doctor, and the imaging is not ordered by us.
Each brief answers the same three questions before anyone pays: how long the course is, what is checked partway, and what happens if the check says no.
Assess, plan, treat, review, refer.
- Assess
The working diagnosis, in plain words, at the first visit.
- Plan
A stated number of visits, the review point, and the fee in writing.
- Treat
One-to-one time, with the home programme updated each visit.
- Review
The numbers taken again at the review, and the plan kept, changed or ended.
- Refer
When the numbers have not moved, we write to your doctor and stop.
How a course runs
A course has
a checkpoint.
Three things decide whether a course is worth starting: roughly how many visits the problem needs, what gets measured on the way, and what happens if it does not move. Ours are below.
Pain that keeps coming back +
Say where it is, how long it has lasted, what makes it worse, and any imaging or treatment you have already had. Bring the scan report if you have it.
Book a first assessmentAn operation, or a scan, to work with +
Send the surgeon's protocol or the discharge letter with your enquiry. A programme needs a start point, a set number of visits and a test at the end, and both of us should know what they are.
Discuss a rehab programmeIt is acute, and it is this week +
Weekday morning slots are held for acute injuries. Describe what happened and when. If it is an emergency — chest pain, breathlessness, a suspected fracture, a fall with new weakness — go to the hospital rather than booking us.
Ask for a same-day slot| Condition | Usual visits, and where the review sits | What is measured at the review |
|---|---|---|
| Recent low back pain If it has not moved: The approach changes once, then the measures are taken again at the next review | 4 to 6 visits, review at visit 4 | Forward bend range, the pain-free load in a lift pattern, walking distance |
| Low back pain over three months If it has not moved: Change of approach, a second practitioner's opinion, and a re-test at visit 8 | 6 to 8 visits, review at visit 4 | The three measures above, plus how many days a week pain limits work |
| Neck and shoulder strain If it has not moved: Look for a work-station cause, or refer to a doctor | 4 to 6 visits, review at visit 3 | Neck rotation in degrees, the load you can hold overhead, sitting tolerance |
| Ankle sprain If it has not moved: Arrange imaging through your doctor rather than adding visits | 3 to 5 visits, review at visit 3 | Balance on the injured side, hop symmetry against the other ankle |
| Knee rehabilitation after an operation If it has not moved: Write to the surgeon and follow the protocol you were given | 10 to 14 visits, reviews at visits 6 and 12 | Knee bend and straightening in degrees, thigh strength against the other side, a hop test |
| Return to sport after a long lay-off If it has not moved: Say plainly that the markers are not met yet, and what has to change first | 6 to 10 visits, review at visit 4 | The test battery for your sport, recorded against your own earlier figures |
At every review
- The measures listed for your condition, taken again and written on your plan
- What changed since the last visit, in the numbers and in your own words
- Whether the home programme is being done, and whether it needs changing rather than repeating
What you leave with
- The figures from this visit, so you can compare them yourself
- The visit number of the next review, in writing
- A decision recorded: continue, change the approach, or refer on
Between visits
- The home programme, with sets and frequency, printed at every visit
- What we ask you to note, so the next visit starts from something
- What we ask you not to do: anything that leaves pain worse for more than a day, and nothing you were not shown
When we stop, and what we do instead
Findings we refer on the day
- Numbness or weakness that is getting worse rather than settling
- Loss of bladder or bowel control
- Unexplained weight loss, fever, or pain that wakes you at night
- A fall or an accident with new pain
- Chest pain or breathlessness, which call for emergency care and not for us
Our own rule for ending a course
- If the review measures have not moved, the approach changes once and is re-tested at the next review
- If the second review has not moved them, the course stops and we write to your doctor with the notes
- It is said in the room and written on the plan, not left to the next appointment
- No visits are booked after a refer-out, and unused visits stay on your account
What we do not do
- We do not diagnose for an insurance or legal claim
- We do not inject, prescribe or read an image for you
- We do not keep treating a problem another profession should see
- We do not print a result we did not measure
A referral is not a failure here. It is the end of a course that was not working, and it is written down like any other decision.
Client perspective
“They gave me the number of visits in writing, and the review was a date rather than a maybe. When the figures had not moved by the fourth visit, they said so themselves.”
Course of six visits, low back pain · sample story
Sample story. Not a real customer review.Before you book
Questions people
actually ask.
How many visits will I need, and what if it is not working?
The table above gives the planning figure for each kind of problem, and the plan written at your assessment gives yours. At the review, the measures are taken again. If they have moved, the course continues as planned. If they have not, the approach changes once. If the second review has not moved them, the course stops, we say so, and we write to your doctor with the notes. We do not book visits past a review.
Do I need a referral, and can I claim it?
You can book an assessment with us directly. We are fee-for-service and are not on any insurer’s panel, so unless your scheme reimburses a self-funded visit, the whole course falls to you. Our invoice names the treatment, the length of the visit and the treatment codes a scheme reads, and the visit notes are written in that form on request, so a claim can be made from our paperwork alone.
What happens at the first assessment?
Sixty minutes, one-to-one: your history, an examination, and a working diagnosis in plain words. You leave with a written plan — the expected number of visits, the review point, the home programme, and the fee. If we think you need a doctor, a scan or a different profession, we say so at that visit and charge only for the assessment.
Can I be seen the same day?
Weekday morning slots are held for acute injuries, and enquiries are answered in the order they arrive. Describe what happened, when, and what you cannot do. If it is an emergency — chest pain, breathlessness, a suspected fracture, or a fall with new weakness or numbness — go to the hospital, and tell us afterwards so the plan starts from the right place.
What if I need fewer visits, or more, than the block?
Unused visits stay on your account for the validity of the block and can be used on the same problem inside it. If you need more, the extra visits are charged at the block rate while the block is running. The review visit comes out of the block, because it is a visit. A block is not shared with another person and is not refundable in cash; if the plan changes, it moves to the new course once without a fee.
What is the rule if I cancel or miss a visit?
Give us 24 hours and the visit moves without a charge. A cancellation inside 24 hours, or a visit nobody attends, is charged as a visit, because the time was held for you. If you are ill, tell us before the appointment and the visit moves without a charge. If we cancel on you, the visit goes back on your account and you are told which practitioner has room in the same week.
Start with the complaint
Tell us what
the body will not do.
Where it is, how long it has lasted, and what makes it worse are enough to start. We reply with the first free assessment slot and the fee for it.
Concept only. Nothing is sent or booked.
Clinic and hours
- Monday to Friday, 8am to 8pm
- Saturday, 8am to 1pm
- The last appointment starts 45 minutes before closing
- Same-day slots are held each weekday morning for acute injuries
Getting here
- Five minutes on foot from the MRT station exit
- Paid street parking at the front of the block, with a drop-off point at the lobby
- Step-free entrance and a lift to the second floor
- Home visits inside the covered area, with the travel stated in the quotation before the first one
What to bring
- The scan report or the discharge letter, if there is one
- What you can move in, and the shoes you actually wear
- Your medication list, including anything for blood pressure or thinning
- Tell us if you are pregnant, or if a heart or lung condition is being treated
What a visit includes · Fees and visit blocks · Ask a question