Planned maintenance contracts · Singapore
A maintenance contract sold as a schedule and a record: which installation items are inspected at every planned visit, what the fault log contains after each one, and what the contract says when a repair cannot wait for the next visit.
Request an assessmentF&B PREMISES / OFFICES / MANAGED BUILDINGS
What the contract covers
A maintenance term for premises is bought for two things at once: work that happens on a schedule, and a record that exists whether or not anything was found. Both are specified here, both are reported, and the scope is chosen item by item rather than taken whole.
Stake: a kitchen that cannot lose its water or its supply during service, and an inspector who asks for maintenance records. What this contract does: a point register covering the kitchen, the wash areas and the waste route, visits scheduled around service, and a log that can be handed over as it stands.
Stake: tenants reporting the same fault twice, and a landlord duty nobody can evidence. What this contract does: one register for the premises, one contact, planned visits covering common areas as well as the units, and a log showing what was attended and when.
Stake: hours when the site cannot be disturbed, and fittings the public can reach. What this contract does: visits outside opening hours where they are needed, access rules recorded per area, and checks on what the public touches as well as what is out of sight.
Stake: a fixture failure that stops a bay, and equipment that only gets looked at once it has broken. What this contract does: a register by zone, checks on boards and insulation between the plant, and findings written up as defects with an owner rather than as advice.
Stake: proving that the same standard was applied to every unit. What this contract does: a register per unit, a visit record per unit, and one summary showing which unit was seen and which was not.
There is no standard package, because a two-kitchen restaurant and a four-storey office do not share a cycle. The first step is an assessment of your premises and your register, and the scope and the frequency come out of it — which is also what makes a per-point price defensible.
The register the contract is written around
A contract names the items it covers, not a general promise of care. Each row below is a point on the register, the inspection that happens at a planned visit, and what the record shows. The assessment decides which rows apply to your premises.
| Register item | Checked at a planned visit | Recorded as |
|---|---|---|
| Supply fittings and sanitary ware Taps, cisterns, hoses, isolators | Weeping joints and hoses, cistern refill and flush behaviour, isolation valves worked open and closed to confirm they still do their job, corrosion at fittings | A point number, its condition, and anything replaced |
| Drainage and floor wastes Gullies, floor wastes, discharge points | Flow at each discharge, slow drainage reported by staff, seals present, covers seated, and an odour traced to its source rather than masked | A point number, the flow observed, and the clearance work done |
| Water heaters Tank, element, isolation | Leaks at the tank and the connections, the temperature setting as agreed, the isolator tested, and the safety cut-out confirmed for that model | A point number, readings taken, and the isolation confirmed |
| Distribution board and circuits Ways, labels, protection | Board covers and labels, signs of heat or scorching, circuit protection tested, circuits identified against the register, and a thermal check where the contract includes one | A way number, the test result, and any defect with an owner |
| Accessories and lighting Sockets, switches, fittings | Condition of the fittings the premises actually uses, damage from water or heat, loose plates and mounts, and lamps out at the time of the visit | A point number, the count attended, and the parts used |
| Earthing and bonding Main and supplementary | Continuity of the bonding conductors that can be reached, condition at the terminals, and any alteration since the previous visit | A reading, or the reason it could not be taken |
The table is the register, not a diagnosis: which rows apply to your premises, and at what interval, comes out of the assessment and is listed on your schedule. Where an item needs a statutory interval, or a person with a specific licence to touch it, the contract says so and names who attends — it does not quietly fold that work into a routine visit.
Three premises, three cycles
Food premises · up to 90 points · kitchen and wash areas monthly, the rest quarterly · from S$520 a month
Twelve visits a year, scheduled around service, with the waste route and the isolations serving the kitchen walked point by point and every entry written against its point number.
Supply fittings and hoses, cisterns and flush behaviour, floor wastes and gullies cleared and photographed in words, the isolation valves worked open and closed to confirm they still do their job, and the pipework along the waste route. The sheet is handed over at the end of the visit.
Office or clinic · up to 120 points · wet areas monthly, the rest quarterly · from S$610 a month
One register for the premises, one number to report on, and a log that shows what was attended and when, so a repeated fault arrives with its history attached instead of starting again from nothing.
Board covers and labels, signs of heat or scorching, circuit protection tested, circuits identified against the register, a thermal check where the contract includes one, and earthing and bonding continuity where the conductors can be reached. Anything found is written as a defect with an owner and a due date.
Portfolio · register and visit record per unit · one summary a month · S$25 per site, per month
A register per unit and a visit record per unit, with one summary showing which unit was seen and which was not, so a handover pack carries the same document for every address.
Leaks at the tank and the connections, the temperature setting as agreed, the isolator tested and its protection confirmed, the safety cut-out checked for the model, and any point needing a statutory interval listed separately with the person who attends it named on the schedule.
The register, the points and the cycle belong to your premises rather than to a template, and the log is handed to you from the day it is written: every entry above is one line of that log, against a point number, with the parts used and what is still open.
What a visit leaves behind
A contract is renewed on the log, not on the visit. Each attendance produces the same documents in the same format, whether or not anything was found.
The record set, as issuedA visit that finds nothing still produces a record: it shows that the points were attended and were in order, which is the entry an auditor or a head office reads first. Where a statutory interval, an insurance condition or a head-office standard applies to your premises, the obligation to meet it stays yours, and the log is evidence of what was done rather than a certificate that it was done.
The schedule and the log
Frequency is a floor, not a ceiling: every item carries a minimum interval, and it moves with what the log keeps showing. It is never a general promise of care.
Check a site schedule| Register area | Minimum interval | What is checked each visit |
|---|---|---|
| Kitchen, wash and waste areas Food premises and restaurants | Monthly | Supply fittings and hoses, cisterns, floor wastes and gullies, the isolations serving the area, and the pipework along the waste route |
| Sanitary facilities Toilets, basins, showers | Monthly | Supply and drainage at each fixture, cistern behaviour, isolation valves worked, seals and mounts |
| Water heaters and their isolation Tank, element, controls | Quarterly | Leaks and connections, the isolator and its protection, the temperature setting as agreed, and the safety cut-out for the model |
| Distribution board and circuits Ways, labels, protection | Quarterly | Board and labels, signs of heat, circuit protection tested, circuits identified, and a thermal check where the contract includes it |
| Accessories, lighting and bonding Fittings the premises uses | Quarterly | Condition of the fittings, damage from water or heat, lamps out, and earthing continuity where it can be reached |
| Fault reported between visits Outside the schedule | Within the attendance window in the contract | Cause investigated, made safe where it cannot be repaired at once, action recorded, and the entry added to the current log |
Signed by the person who attended and acknowledged by your nominated contact. It is due within the month it describes, and the contract states the consequence where a record is late rather than leaving it to goodwill.
A maintenance contract cannot promise that the installation will not fail. It reduces the number of surprises and leaves evidence of what was checked, and it is sold as risk reduction: it cannot make a heater, a pump or a circuit immune to failure, and it cannot undo a fault caused by damage.
The rate basis
Most operators in this category quote only, or hide the cycle behind a package. The basis below is written so a budget can be tested before anyone visits, and so the monthly figure can be argued from the register.
| Premises | Planned visits | Monthly from |
|---|---|---|
| Small office or retail unit Under 200 m², up to 40 points, quarterly cycle | 4 a year, log per visit | S$240 |
| Restaurant or food premises Up to 90 points, kitchen and wash areas monthly | 12 a year, the rest quarterly | S$520 |
| Office floor or clinic Up to 120 points, wet areas monthly | 12 a year, the rest quarterly | S$610 |
| Managed building, common areas Register per floor, plant rooms included | Set per floor | Quoted from the register |
| Portfolio of units or sites Landlord or multi-site operator | Set per site | Quoted from the register |
| Priced separately | Basis | From |
|---|---|---|
| Point added to the register Mid-term, with its own cycle | Per point, per visit, including the entry in the log | S$6 |
| Additional planned visit Above the contract cycle | Per visit, per hour on site, as stated in the contract | S$180 |
| Attendance outside the schedule Fault reported between visits | Per visit, inside the stated window | S$240 |
| Testing at a statutory interval Where an item requires it | Per item, with the record attached | S$95 |
| Minor remedial work Washer, hose, accessory | Per point, with parts itemised on the log | S$65 |
| Monthly summary across sites Portfolio reporting | Per site, per month | S$25 |
What moves the figure: the number of points on the register rather than the floor area; the operating hours the visits have to fit around; how many areas need a monthly interval; the fault history the log shows; and whether access has to be escorted or arranged in advance. A per-point basis is published because it is the unit the work happens in, and because a scope that cannot be counted cannot be checked.
The written scope
Maintenance work is where a contract quietly grows. Both lists are agreed before the first visit, and nothing is added to the term without a written variation.
Check a scope with usThe scope states which obligations are ours and which stay the premises'. Where a statutory interval, an insurance condition or a head-office standard applies, the duty to meet it stays yours, the log is the evidence of what was done, and where an item needs a person with a specific licence that person is named and their qualification stated rather than implied.
Before you sign
A maintenance contract puts people into your premises with access to your plant and your areas. Every item below is documentary, and it is issued before the first visit rather than promised on the day.
See the document setWhere a statutory interval, a licensing requirement or an insurance condition applies to your premises, the obligation to meet it stays yours, and the contract states what is done about it rather than promising compliance on your behalf.
How a contract starts
Every accessible item is walked, the supply and drainage routes are read, the board is opened and recorded, and the points your premises actually has become a register. Output: a written register with every point numbered.
Each area and item gets a minimum interval from how the premises is used, its hours, its fault history and any interval that governs it. Output: the schedule, with the register attached to it.
The term, the notice period, the attendance window, the per-point and per-visit rates and the consequence of a late record go on one page. Output: the agreement, with the log format shown before you sign it.
The sheet is worked point by point against the register, minor items are done during the visit, and anything larger is priced as a defect. Output: the first log entry, and the open-defect list.
The log is walked through with your nominated contact: what was found, what was done, what is still open, whether the interval still fits, and whether any item should move to a different cycle. Output: an agreed action list and any written variation.
A property manager's view
“The handover pack for the new tenant included one log: which points were checked, what was done and what was still open. Nothing had to be reconstructed from emails.”
Office premises contract · sample story
Sample story. Not a real customer review.Terms and objections
The planned visits on your cycle, every point on the register inspected and recorded, minor items done during the visit, the log issued at each visit, the monthly summary for the premises, and the twelve-month table. Anything larger than a minor item is written up as a defect with a price before it is touched.
Then the process written into the contract applies: you contact the number on the agreement, attendance is requested under the stated window, and the visit is priced per visit rather than as a retainer. The window and the rate are on your agreement, and the person answering has your register, so the fault can be described by point number.
No. A maintenance contract reduces how often you are surprised, catches the faults that announce themselves through a leak, a reading or a hot terminal, and leaves a record of what was checked. It cannot make a heater, a pump or a circuit immune to failure, and it cannot stop a fault caused by damage.
Yes, in both directions and in writing. A cycle is raised when the log shows a point recurring, and it is lowered only by an agreed variation — which means the interval you are paying for is the interval on your schedule, at the rate that goes with it.
No. An aircon system, its copper pipework and the electrical point that serves it belong to an aircon contractor, and anything that exists to watch or to secure the premises belongs to a security installer. A fit-out or a whole-room rebuild is a renovation project. Where an item on your register touches one of those, we say so at the assessment and leave it off the schedule rather than billing for it.
The agreement names the person who attends each cycle, a nominated contact and the attendance window, and it requires written notice before any change of personnel. If a visit is missed or a record is late, the consequence is written into the contract and applied as written rather than argued about afterwards, and the log shows the check as not completed rather than as done.
Start with the premises
Give us the kind of operation, the areas involved, your operating hours and any standard or interval your premises is already measured against. The assessment follows, and the register, the cycle and the price come out of it.
Concept only. Nothing is sent or booked.
Per-point and per-visit rates · The schedule and the log · Ask about a premises